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El Naturalista from Shoes2u

Terms & Conditions

Please read, understand and accept our Terms and Conditions regarding the use of our website, products and services.


All orders placed are subject to acceptance and confirmation by Shoes2U prior to an official purchase being made.


To protect your details, we use 128-bit SSL security. We also use third party payment system PayPal which is PCI compliant system and offers customer protection against online credit card fraud.


Our prices are not subject to variation. However, Shoes2U reserves the right to make unforeseen adjustments due to manufacturer price changes, market conditions, product discontinuation, errors in advertising and other extenuating circumstances.


We accept payment via credit card for phone orders (Visa, MasterCard ) and PayPal. You may also pay via money order or direct deposit.

Once your order is processed, all customer credit card details are deleted and no record of such is held.


We have no means of determining a card-holder’s authenticity at any stage during the order process, therefore Shoes2U shall not be held liable nor in any way responsible for fraudulent credit-card usage on our website resulting in the subsequent payment and delivery of products. Nor will we be liable for refund of monies, in part or full, should a purchase be made by persons illegally.


A Goods and Services Tax of 10% applies to all products within our cart for orders shipped to an Australian address and will be automatically added when your order is processed.


Australian orders are shipped via StarTrack satchel or Australia Post satchels for delivery within 1-4 business days.

Orders to PO boxes are shipped via Australia Post satchels for delivery within 3-5 business days.

Shipping charges are $8.90 anywhere in Australia for a satchel up to 1kg.

For any other information on postage or shipping, please e-mail


If you are not satisfied with your Shoes2U shoes, please return your purchase within 14 days of receiving either for a refund or exchange. Download the return form fill it in and post out to the address below with your shoes for return. The customer is responsible for any shipping fees when returning items and Shoes2U does not take any responsibly for the safe arrival of returns. All returned goods must be unused and in their original state with tags attached or they will be not accepted. Shoes2U will pay the shipping cost (for the new shoes) on one exchange of goods. After that it is up to the customer to pay for the cost of sending out further goods

All returns must be sent to:

Returns and exchanges

PO Box 388

Enmore LPO

Enmore, NSW, 2042


Download this form and post out with returns